Terms & conditions of travel

General Conditions of all Tours

The cost of tours includes:
- All ground and sea transportation as per itinerary
- Tour Leader, Local Guide and Alpine Guide services as per program
- Taxes
The cost of tours does not include:
- Entrance fees (free for EU citizens under the age of 18 and reduced by 50% for EU citizens aged between 18 and 25 years with valid ID).
- Entrance to Alcantara Gorge
- The cost of ascent to the authorized crater areas at approximately 3,000 mts when in option
- Ecotax for the Aeolian Islands
- Meals, drinks, tips, rentals and extras in general
- All services indicated as facultative
The cost of the excursion to Etna, ascent inclusive, has a special price valid only with advance reservation

CHILD RATES (2-12 years)

Riduzione del 50% del prezzo sulle seguenti escursioni:
Reduction of 50% of price on the following tours:
Agrigento-Piazza Armerina, Palermo-Cefalù, Syracuse, Noto-Tellaro-Marzamemi, Shopping Tour, Etna basic Tour (without ascent), Etna Round-Alcantara (without ascent), Etna–Randazzo–Alcantara Valley (without ascent), Etna Sunset (without ascent).
Reduction of 35% of price on the following tours:
Lipari-Vulcano, Panarea-Stromboli, Etna sunset (with ascent), Etna Basic Tour (with ascent), Etna Round Alcantara (with ascent), Etna–Randazzo–Alcantara Valley (with ascent)
Sicilian Cooking Class € 60,00


All tours offer a multilingual guide service.
Acceptance of booking by SAT Group is subject to availability; on the other hand it is the duty of the traveler to request all necessary information at the time of purchase.
SAT Group will refund the full fee if the tour cannot take place for reasons of force majeure or an insufficient number of participants.
In the event of cancellation by the passenger given not less than 24 hours before departure, the cost of the excursion will be refunded minus 30% of the participation fee.
No refund is due to those passengers who do not show up at departure or give up part of the journey already begun.
SAT Group reserves the right to modify the itinerary even while in progress whenever it is deemed necessary and for reasons of force majeure.
Travel times are subject to change accordingly with traffic conditions.
In case it is impossible to reach the Aeolian Islands by sea or Etna’s authorized crater areas by jeeps and/or cable car due to technical reasons or adverse weather conditions, the refund will be quantified according to the specific case and the contingent situations.
SAT Group, requiring punctuality of customers, is not liable for costs arising from the failure to present themselves of the passengers at the meeting point for the return trip, so the same passengers will have to sustain their own costs of transport for the return trip, as the Tour Leader, after a limited time of waiting, will have to necessarily bring the group back to the point of origin.
SAT Group, in the quality of intermediary between the travelers, the transport carriers and hotels, cannot be held responsible for any accidents, delays or irregularities, loss and/or damage to baggage and personal belongings, as likewise for damages suffered by passengers incurred by a third party or by “forces majeures” causes (earthquakes, floods, landslides, storms, hurricanes, strikes, riots, terrorist attacks etc.).
The ascents to Etna’s authorized crater areas are always escorted by guides of the CAI (Italian Alpine Club), who are responsible for the safety of the travelers and are subordinated to the decisions of the relevant authorities in relation to the daily changes of volcanic activity that affect the altitude reached.
SAT Group assumes no responsibility for any accident or injury to persons, which may be caused by the explosive activity of the volcano and the irresponsible behavior of the travelers who do not follow the directives of the Alpine Guides.
The high-altitude ascents are not indicated for people with heart disease, asthmatics and pregnant women.
The conduct of maritime excursions is always subordinated to the decisions of the shipping company and that of the authorities.
The visits from the sea to the coast and to the “Sciara del Fuoco”, islands circumnavigation are subject to the sea weather conditions and at the discretion of the Commander.
The travel program is covered by the insurance policy according to specifications provided by the Italian law.