General Conditions of all Tours

The cost of tours includes:
- All ground and sea transportation as per itinerary.
- Tour Leader, Local Guide and Alpine Guide services as per program.
- Taxes.
The cost of tours does not include:
- Entrance fees (free for EU citizens under the age of 18 and reduced by 50% for EU citizens aged between 18 and 25 years with valid ID)
- Entrance to Alcantara Gorges
- The cost of ascent to the authorized crater areas when extra
- Eco-tax for the Aeolian Islands - meals, drinks, tips, rentals and extras in general
- All services indicated as facultative.

The cost of the excursion to Etna, ascent inclusive, has a special price valid only with advance reservation.

CHILD RATES (2-12 years)

Riduzione del 50% del prezzo sulle seguenti escursioni:
Reduction of 50% of price on the following tours:
Agrigento-Piazza Armerina, Palermo-Cefalù, Syracuse, Etna basic Tour (without ascent), Etna Round-Alcantara (without ascent), Randazzo–Alcantara.
Reduction of 35% of price on the following tours:
Lipari-Vulcano, Panarea-Stromboli, Etna sunset, Etna Basic Tour (with ascent), Etna Round-Alcantara (with ascent), Boat Tour € 32, Sicilian Cooking Class € 60, Pizza Making € 45, Arancino Making € 50, Cannolo Making € 35.

CANCELLATIONS AND RESPONSIBILITIES

All tours offer a multilingual guide service.
Acceptance of booking by SAT is subject to availability; on the other hand, it is the duty of the traveller to request all necessary information at the time of purchase.
SAT will refund the full fee if the tour cannot take place for reasons of force majeure or an insufficient number of participants.
In the event of cancellation by the passenger given not less than 24 hours before departure, the cost of the excursion will be refunded minus 30% of the fee.
No refund is due to those passengers who do not show up at departure or give up part of the journey.
Any complaints must be sent to booking@satgroup.it within 24 hours.
Cruises to the Aeolian Islands require a prepayment and a penalty in case of non-participation.
SAT reserves the right to modify the itinerary whenever it is deemed necessary and for reasons of force majeure.
Travel times are subject to change accordingly with traffic conditions.
In case it is impossible to reach the Aeolian Islands by sea or Etna’s authorized crater areas by jeeps and/or cable car due to technical reasons or adverse weather conditions, the refund will be quantified according to the specific case.
SAT is not liable for costs arising from the failure to present themselves of the passengers at the meeting point for the return trip, so the same passengers will have to sustain their own costs of transport for the return trip.
SAT, in the quality of intermediary between the travellers and the transport carriers, cannot be held responsible for any accidents, delays or irregularities, loss and/or damage to baggage and personal belongings, as likewise for damages suffered by passengers incurred by a third party or by “forces majeures” causes (earthquakes, floods, landslides, storms, hurricanes, strikes, riots, terrorist attacks, wars, pandemic etc.).
The ascents to Etna’s authorized crater areas are always escorted by guides of the Italian Alpine Club, who are responsible for the safety of the travellers and are subordinated to the decisions of the relevant authorities in relation to the changes of volcanic activity that affect the altitude reached.
SAT assumes no responsibility for any accident or injury to persons, which may be caused by the explosive activity of the volcano and the irresponsible behaviour of the travellers.
The high-altitude ascents are not indicated for people with heart disease, asthmatics, new born babies and pregnant women.
The conduct of maritime excursions is always subordinated to the decisions of the shipping company and that of the authorities.
The visits from the sea to the coast and to the “Sciara del Fuoco”, islands circumnavigation are subject to the weather conditions and at the discretion of the Commander.
The travel program is covered by the insurance policy according to specifications provided by the Italian law.